DO YOU DO CUSTOM PIECES?
WHAT IS THE CUSTOM PROCESS?
Tell us your story! Share your inspiration and any photos you may have. We then take that information and any specifics you may have and create the item in a 3D CAD. We send you renders, and can 3D print the item so we can go over the design and make any requested changes. Once you confirm the final design your custom piece is then made in the metal of your choice and your diamond is set.
HOW LONG DOES IT TAKE?
It generally takes 4-5 weeks depending on what changes need to be made, design difficulty and your time frame.
WHAT IF I HAVE MY OWN DIAMOND OR GEMSTONE?
Preloved stones can have a higher chance of being damaged during the setting process because of previous wear. We want to give the stone the best chance and require the goldsmith to look over it before we agree to set it. There is a setting fee on any stones not from us, price is determined by how difficult the stone will be to set.
WHAT METALS ARE AVAILABLE FOR CUSTOM PIECES?
14k or 18k white, yellow or rose gold as well as platinum or palladium.
WALK-INS & APPOINTMENTS
We are available for walk-ins during normal business hours but if you have specific requirements or are creating a custom piece, we do prefer appointments so we can have everything prepared for you. We value your time.
All repair work is done onsite by the goldsmith and includes but is not limited:
- Re-tipping prongs
- Ring sizing
- Soldering rings together
- Shank replacement
- Stone replacement
- Stone tightening
- Chain repair
- Clasp replacement
- Watch battery replacement
- Pearl restringing
NEED SOMETHING YOU DO NOT SEE OR WANT TO KNOW HOW IT IS DONE
Please ask! Pricing is a case by case basis and we can give you an exact quote if you bring it in for us to assess. Repairs all have a 1 year warranty from the date the work is completed. We reserve the right to refuse repairs or alterations at the goldsmith’s discretion and we reserve the right to designate some repairs as non-warrantable.
Should you require special arrangements, please let us know as soon as possible. We will do our best to assist you.